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Privacy Policy

Privacy Policy

Last updated: 1st October 2025

Phoenix (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website www.phoenixpatterntool.co.uk

1. Information We Collect

When you use our website, we may collect the following information:

  • Information you provide directly
    For example, when you complete our contact form, we may collect your name, email address, phone number, and any other details you choose to provide.
  • Automatically collected information
    Our website may automatically collect technical information such as your IP address, browser type, and details about how you interact with our site (e.g. pages viewed).

2. How We Use Your Information

We use your personal data to:

  • Respond to enquiries made through our contact form.
  • Improve our website and user experience.
  • Comply with any legal or regulatory requirements.
    We do not use your information for marketing purposes unless you have explicitly consented to this.

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent – when you provide your details via our contact form.
  • Legitimate interests – to ensure the effective operation and security of our website.
  • Legal obligation – where we are required to comply with the law.

4. Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share your information with:

  • Service providers who support the operation of our website (e.g. hosting providers).
  • Regulators, law enforcement, or authorities if required by law.

5. Data Retention

We will only keep your personal information for as long as is necessary for the purposes described in this policy, or as required by law.

6. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

7. Your Rights

Under UK data protection law, you have rights including:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your data where applicable.
  • The right to restrict or object to our processing.
  • The right to data portability.
  • The right to withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact us using the details below.

8. Cookies

Our website may use cookies or similar technologies to improve your browsing experience. You can set your browser to refuse all or some cookies if you prefer. For more information, please see our [Cookie Policy]

9. Contact Us

If you have any questions about this Privacy Policy or the way we handle your data, please contact us at:Phoenix

Email: sales@phoenixpatterntool.co.uk
Phone: 01902 455400
Address: Hobgate Rd, Wolverhampton WV10 0PG

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data. See www.ico.org.uk for more information.